Our Consortium


The team at SYNYO consists of highly skilled employees specialized in various scientific and technical fields like Social Sciences, ICT & Technology, Safety & Security, Energy & Sustainability, Urban Future, Smart Health Digital Systems and Smart Technologies.

Up to now we have been involved in over 60 research projects and have created strong management capabilities as coordinator of 17 European (FP7, H2020, AAL, Urban Europe) projects. Within all projects the interdisciplinary team of SYNYO has taken a role in the whole project lifecycle including basic investigations, requirements analyses, concept designs, technical implementations, programming, validations as well as research dissemination, communication and exploitation tasks. SYNYO is well connected within the scientific community and cooperates with several practitioner networks.


EPES is part of the Andalusian Health System founded in 1994. Its mission is to manage and provide out-of-hospital emergency healthcare in the region covering a population of more than 8 million inhabitants. EPES has 799 employees, 8 Health Emergency Co-ordination Centres, 1 Call Center “Salud Responde”, 38 land-based Emergency Teams and 5 Emergency Helicopter Teams, which are used to provide support and help for victims of traffic accidents, cardiac arrests, and strokes. 

EPES is also in charge of managing and providing medical support for mass casualty incidents. EPES manages, annually, more than 3 million calls at our Coordination Centers of Emergency through the emergency number 061. Our health emergency teams attend more than 65.000 citizens as well as the transfer of critical patients between hospitals around Andalusia region. 

EPES is also involved in other areas such as training, research, quality control and management, information society technologies for health (eHealth), telemedicine, international cooperation in the health sector and health emergency consulting.


The organization Servicio Madrileño de Salud (SERMAS) is the administrative and management structure that integrates all public hospitals, primary care centres and every public health service of the Madrid Regional public Health System. SERMAS, in the FP7 and HORIZON 2020, is the legal representative (beneficiary) of every public medical centre of the Madrid Regional Health System. Usually SERMAS delegates authority to the Research Foundations in order to manage the research project favorably evaluated by the Commission. 

In this project, SERMAS (beneficiary) is the legal representative of Fundación de Investigación e Innovación Biomédica de Atención Primaria (FIIBAP) and delegate authority to the Director of said Foundation.  So FIIBAP is an affiliated linked third party to SERMAS: Third party making their resources available to a beneficiary free of charge (Art.14). Collaboration between SERMAS and FIIBAP is carried out through a prior collaboration agreement, by means of which the latter handles the financial and administrative aspects of the Emergency services involved in research projects, including all issues relating to the employment and payment of additional personnel, purchase of equipment and consumables, etc. The Foundation depends on the Healthcare Coordinator General Directorate within SERMAS. 

The organization Servicio Madrileño de Salud (SERMAS) is the administrative and management structure that integrates almost all public hospitals, primary care centres, emergency medical services and every public health service that comprises the Madrid Regional Public Health System. SERMAS is the legal representative (beneficiary) of the Madrid Regional Health System. Madrid Health Regional Services (SERMAS) represents in this proposal its emergency department (SUMMA 112). SUMMA 112 is the emergency medical service that intervene in both emergency situations and catastrophes. SUMMA 112 is in charge of non-hospital or primary health care emergencies in Madrid region, including ordinary and urgent health transport services. SUMMA 112 also coordinates the health emergency services, having successfully managed 1.100.701 calls in 2017. Around 6.5 million people receive the SERMAS services every year.


The Austrian Red Cross (ARC) is a non-profit organisation based on the Red Cross law in Austria. It is guided by the fundamental principles of the Red Cross Movement and it implements its humanitarian activities with the help of volunteers and employees. Through its activities, ARC aims to help the most vulnerable in society, both at national as well as at international level. In Austria, ARC has a network of around 75.000 volunteers, 10.200 employees and 88.000 registered Team Österreich spontaneous volunteers , and at the headquarters it employs around 600 staff members. ARC is the Austrian member of the International Red Cross and Red Crescent Movement. 

ARC is mandated by authorities at all levels (district, regional, national) to be in charge of command & control of emergency medical and psychosocial situation. 

In the field of civil protection ARC is providing the following services to the public – mandated by law – all over Austria: Emergency Medical Services, Ambulance Services, First-Responder Services, Humanitarian Disaster Relief, Psychosocial Support, First Aid-Training for the population, Paramedic-Training and relevant research activities. ARC is the biggest provider of emergency medical service (EMS) dispatch in Austria with more than 3 million operations per year – out of it 500.000 rescue operations. It is a very active actor in civil protection in Europe.

The department of National Disaster Management & Research is responsible for coordinating not only emergencies at national level, but participating in European research projects, fostering innovation into the organisation while providing feedback and concept validation to participating projects. In the last years, ARC has been involved in several research projects from research programmes such as FP7, Horizon 2020, European Civil Protection, among others.


Agenzia Regionale Emergenza Urgenza (AREU) Regional Emergency Agency was instituted on April  2nd 2008 with the Deliberation no. 6994 issued by Regione Lombardia. AREU is the Regional Healthcare Agency aimed to the governance and operational management of all the extra-hospital emergency medical activities in the Region, to develop the integration of the intra and extra-hospital healthcare emergency, to coordinate the organs and tissues transportation service and to coordinate the regional blood transfusion and hematic components activities.

Furtherly AREU has been appointed to define and implement the two stages 112 EEN model, develop the 116117 and the non-urgent healthcare patient transportation services. One of the AREU’s main objective is to unify and to coordinate all the EMS activities carried out on the regional territory. This involves: people, processes, organization, technology and knowledge.

AREU’s activity covers more then 10 millions citizens over Lombardy.


Azienda Sanitaria Locale Benevento (ASL BN) is one of the 7 Local Health Agencies of the Campania Region. It is a public entity with managerial, technical and financial autonomy. 

This kind of public entities have been created by the Italian Public Administration so as to manage the health issues at regional level. Indeed, ASL BN carries out the tasks of the national health system in the geographical area of the province of Benevento.

The Department of Public Health of Federico II University of Naples (UNINA) is born with a vision of medicine focused on the concept of health prevention in living and working environments, on the study of bio-morphological and molecular mechanisms, on the management of health services in an interdisciplinary and social conception of Public Health.

The coordination of the institutional activities of the Department extends with the creation of collaborations with other Departments of the Federico II University, with regional, national, European and international research and training organizations, both public and private, and with all the private entities involved, to promote excellence in national and international scientific research, Local Health Agencies, hospitals and Industry. The Department manages the Master’s Degree Course in Health Preventions, the Degree Courses for the Health Professions, the I and II level Master’s, the Specialization Courses and the PhD program in Public Health.

Link: www.unina.it


The Hellenic Red Cross, as a member of the Red Cross and Red Crescent Movement, is the country’s largest humanitarian organization. Since its inception in 1877, it has been demonstrating a lasting dynamic presence in every country’s emergency, but also in everyday life, through Primary Health Care and Health Education programs, which are at the heart of their interest. At the global level, the Red Cross is the leading Organization in the provision of certified First Aid training and is the largest International Organization to prepare citizens for crisis management.

The provision of the HRC services is based to a great extent on voluntary work through its national volunteer network and on direct response to the citizens. It is always active aiming to alleviate human suffering in times of war and peace, to support wounded, sick people, refugees, elders, people facing economic difficulties and people from all vulnerable parts of society. Its work is connected to constant alert, solidarity and altruism.


The National Centre for Emergency Care (EKAB) is the public provider of prehospital emergency services. It has been established in 1985 (Law 1579/1985) under the administration of the Ministry of Health and is the sole national provider of emergency prehospital services.  The headquarters are based in Athens and the rest of the country is covered by 12 Branches (Athens, Thessaloniki, Patras, Heraklion, Larissa, Kavala, Ioannina, Lamia, Alexandroupoli, Tripoli, Kozani and Mytilene) with each Branch being developed in Sectors, thus covering a population of more than 10 million inhabitants. Our aim is to respond to all health emergencies in every part of the country 24/7 by: 

  • Receiving all emergency callsI
  • Implementing life saving measures for people at risk
  • Coordinating the provision of emergency medical care and transportation to health care units
  • Coordinating hospital and pre-hospital care in emergencies and crises
  • Monitoring and coordinating the NHS hospital on-call system

 EKAB has developed a Special Unit for Disaster Medicine – ETIK to deal with disasters and catastrophic situations in Greece and abroad which has been activated many times for national and international deployments (EQ in Armenia, Turkey, tsunami in Indonesia, “Helios Air” plane crash in Athens, forest fires in Peloponese, etc). According to the new law 4662/2020 in case of a major emergency that threatens human lives and property there is a complex response involving different bodies (Fire services, Police and Ambulance service – EKAB) all of which are coordinated by the National Crisis Management and Risk management Mechanism and are acting in concordance with the plans of the General Secretariat of Civil Protection.


Izmir, also known Smyrna historically, is Turkey’s third largest city and the second most important port city in Turkey. Having a history of 8,500 years and encompassing 3,500 years of recorded urban history, the city is situated by the gulf and is located in the west of Anatolian peninsula. The economically fertile atmosphere stemming from its ports, economic variety, skilled manpower and its geographic location has turned Izmir into the 3rd largest economy in Turkey. Our city, Izmir, is vibrant and dynamic – fast growing metropolitan economies in the World. 

Izmir Metropolitan Municipality (legal name is Izmir Büyükşehir Belediyesi) holds a very important place in local administration organization of Izmir, being the third largest city in Turkey with a population of around 4,4 million people. Its area of responsibility encompasses the entire provincial territory, which spans a total area of 12.000 km square, including 30 districts. 

In terms of responding accidents, disasters, and other emergencies Directorate of Search and Rescue and Disaster Affairs operates under İzmir Fire Department. The Directorate established in 2014, is responsible for all kinds of accidents, collapses, explosions, intervenes in situations where technical rescue is required and conducts first aid services. It performs all kinds of search and rescue work on the surface, underwater and above water; participates in rescue operations in natural disasters and emergencies. Intervenes with the permission of the municipality if intervention is required for search and rescue activities outside the borders of the municipality. There are 14 search and rescue stations and 63 paramedic personnel affiliated to the directorate with 7 fully equipped rescue vehicles, 3 ambulances, 34 search and rescue emergency health response vehicles, 10 ATVs, motorcycle and 4×4 pioneer vehicles, 1 robotic response and transport vehicle, 1 live broadcast vehicle, 1 mountain Search and Rescue Vehicle, 1 water search and rescue vehicle.


AAHD is a medical end user (first responder) NGO established in 2004, in Turkey and participated to 8 EC Projects as full partner since 2008. AAHD provides RTD and innovation; and training activities in the fields of Emergency Medical Services (including first aid); Disaster response and preparedness; mobile health care.  

AAHD highly experienced in responding to a broad range of medical emergencies from routine medical responses like basic life support, advanced cardiac life support, paediatric life support, trauma life support to and different kinds of disasters that involved field triage, transportation of huge amount of injured people. 

Most of the members actively directed medical efforts and responded to the most devastating earthquake -1999 Marmara Earthquake, 2005 Seferihisar Earthquake, 2011 Van Earthquake, 1995 Izmir Flood, CBRN incidents, terrorist attacks, major fires and mass causality incidents in Turkey. AAHD members made major contributions to the Turkish EMS and Disaster Medical Response regulations. 

AAHD provides the scientific evaluation of the call centre, call numbers and organisational structure, the personnel function descriptions, standards and international procedures to be applied, so as to improve the work and organisation of emergency health care and disaster medicine services.


The Center for Security Studies (Kentro Meleton Asfaleias – KEMEA), founded in 2005 by Law 3387, is a scientific, consulting and research organization overseen by the Minister of Citizen Protection, governed by common law and annually audited by chartered accountants.  Its principal purpose is to conduct theoretical and applied research and studies, particularly at strategic level, on security topics and policies.  Moreover, it is the think-tank of the Ministry of Citizen Protection on numerous policies such as public order, correctional services, terrorism prevention, crime prevention, integrated border management and civil protection as well as on various other security and societal issues; it also provides advisory and consulting risk-management services to an array of public and private organizations.

Currently, KEMEA employs one hundred and seventy-five (175) scientific and research associates with a broad range of high-calibre academic backgrounds and professional expertise.  Of them, forty-four (44) are in active service at the domestic law enforcement, civil protection and defense agencies.  

To meet the growing needs of the security and law enforcement practitioners and related academia, KEMEA has participated in research projects of the Horizon 2020 – the Research and Innovation Framework Programme of the European Commission – ever since it was launched;  part of the H2020 is devoted to “Secure Societies – Protecting freedom and security of Europe and its citizens”.  KEMEA’s objective in this context, is not only the development of new technologies or the application of emerging technologies, but also the understanding of associated phenomena and the development of more effective policies.


empirica Communication and Technology Research based in Bonn, Germany, is a private research and consultancy specialised in innovation processes and the management of large-scale European projects for both private and public clients. 

empirica has established itself as a leading European and global institute with a broad understanding of the political, strategic, clinical, business and socio-economic questions raised by health system change and eHealth tools. It has provided services to the European Parliament, European Commission, WHO, OECD, European Space Agency, national and regional governments, healthcare providers, and global eHealth industrial players. This is complemented by its global experience in applying advanced, but pragmatic benefit-cost assessment methods to health system related delivery processes and outcomes. empirica is thus in a position to develop and validate future-proof policies, sustained strategies, business cases, and exploitation scenarios for eHealth supported healthcare delivery.

empirica has long-standing expertise in the analysis of new technology opportunities against user requirements and business models. In this role, empirica helps bridge the widening gap between new developments in technology and their application in ways fully meeting user needs, managing projects developing services supporting and empowering patients to better manage their own health, and medical professionals to provide better personalised care. At the same time, this practical work provides a solid foundation for drawing up realistic proposals for strategic choices to public and private institutions and associations. Its body of expertise ranges from long-term policy and strategy development to rapidly implemented pilot trials and case studies of current practice.